HRSA site visit preparation

Preparing for your HRSA Operational Site Visit (OSV) can be stressful. After all, your health center has a lot riding on this.  Multiple findings could result in funding restrictions. The OSV is an in-depth assessment to make sure your health center is in compliance with all Health Center Program Requirements. We think of it as the white-glove test for your health center!

Health Center Solutions can help you get your health center in order, so you are prepared for your site visit. Our preference is to conduct a mock visit at your health center  to ensure your documents will be ready for HRSA’s review, your staff will be fully prepared to address questions posed by the visiting team of reviewers, and you will learn how to demonstrate 100% compliance.

Our team includes experienced staff and subcontractors with specific expertise and health center management experience including executive leadership, finance, operations, quality improvement, clinical programs, and board memberships, to steward you through the preparation. Each of us not only has survived an OSV, we’ve triumphed. We’re eager to share with you what we know from the HRSA perspective, the health center perspective, and site visit reviewer perspective.

Our three-day visit includes:

  • A compliance check reviewing all Health Center Program Requirements
  • Recommendations for enhancing your demonstration of compliance
  • Assistance in updating your policies and other documentation required for your OSV
  • A review of progress regarding any capital or other grant project compliance

After the visit, Health Center Solutions will provide you with the following:

  • Compliance Report & Work Plan with summary and specific recommendations to ensure and/or enhance demonstration of compliance
  • Recommendations for entrance conference content, health center tours, and overall success.
  • Suggestions for updating policies and procedures to ensure compliance.
  • List of frequently asked interview questions by position.
  • Compliance Checklist for Column II  and Column III written agreements
  • Recommendations on which contracts and referral agreements to show reviewers.
  • Recommendations on selecting clinical, billing, and SFDP samples that demonstrate compliance
  • Board preparation – may occur while on-site or virtually
  • Post visit technical assistance – up to 4 hours with each consultant at no additional charge.

If a mock visit isn’t feasible, Health Center Solutions can also provide a pre-OSV document review and help you identify policies and key program documents that may need updating.

Working with Health Center Solutions will help you sail smoothly and confidently through your operational site visit.

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